We are upgrading our systems to provide you with the best service possible. We expect to pick and pack orders again from October 6th. We will be in touch with any updates regarding your order.
Customer help
Browse our frequently asked questions below, or scroll down to find our contact details.
Orders
- Can I cancel my order?
- Can I change my order or add items?
- How do I check my order status?
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Returns
- Can I return an item?
- When will I receive my refund?
- What is your return policy?
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Delivery
- How much is delivery?
- Do I have to pay customs charges?
- How long does delivery take?
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Payments
- Which payment methods can I use?
- Can I get a refund if the price has changed?
- Where do I find the terms of use of active promotions?
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Products
- A product is out of stock
- Size guide
- Are your products genuine?
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Technical
- How do I change the site language?
- I'm having issues with the site
- My discount code isn’t working
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Contact us
Still not found the answer? You can contact us via the options below, or via live chat during business hours.
SEND US AN EMAIL
Get in contact through our contact form or send us an email: info.bmwlifestyle@stichd.com
GIVE US A CALL
Available on working days from 8 am - 4 pm (GMT)
CHAT WITH US
Available on working days from 8 am - 4 pm (GMT)