Customer help
Browse our frequently asked questions below, or scroll down to find our contact details.
Orders
- Can I change my order?
- I didn’t get an order confirmation
- I received a faulty item
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Payments
- What payment types can I use?
- Can I change the currency?
- Where do I find the terms of use of active promotions?
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Delivery
- How much is delivery?
- How long does delivery take?
- Do I have to pay customs charges?
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Returns
- Can I return an item?
- What is your return policy?
- I’ve not received my refund
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Products
- Are your products genuine?
- A product is out of stock
- Size guide
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Technical
- How do I change the site language?
- I'm having issues with the site
- My discount code isn’t working
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Contact us
Still not found the answer? You can contact us via the options below, or via live chat during business hours.
SEND US AN EMAIL
Get in contact through our contact form or send us an email: info.bmwlifestyle@stichd.com
GIVE US A CALL
Available on working days from 8 am - 4 pm (GMT)
CHAT WITH US
Available on working days from 8 am - 4 pm (GMT)